Our Guarantee

Service Plan & Warranty

At Bradleys, every diamond engagement ring, wedding ring and eternity ring comes with a Service Plan and 10 year Guarantee, which covers the ring against any manufacturing defects for 10 years from the date of purchase. This Guarantee remains valid as long as you have your ring checked and serviced by Bradleys at least once a year.

As part of the Service Plan, we provide annual professional refurbishing and cleaning to restore your ring to its original state and ensure it remains looking like new. Simply send us your ring well-packaged securely through mail or call us to make an appointment for an in-person visit. We have a record of every customer’s Service Plan on file.

However, keep in mind that our Service Plan and Guarantee does not cover loss or damage resulting from accidents, mishandling (for example if the ring has been knocked), unauthorised alterations or repairs, stones loosened by impact, rhodium wear, tarnishing and general wear and tear.

Lifetime Clean & Check

Annual professional cleaning and regular at-home care ensure that your new diamond will keep looking pristine. Refer to this section to learn how to clean your ring and diamond at home properly. In addition, we offer complimentary steam cleans to brighten your diamond at our stores; simply send it in or drop it off, and we’ll have it sparkling for you in just a few minutes. And while you’re waiting, we’ll also check your ring to make sure the diamonds are secure in their setting.

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What if you could have a truly one-of-a-kind engagement or wedding ring? Something you knew, no one else in the world owns. Something that tells your story, that symbolises your love for one another, that you could pass down to your children. For most people, paying for that kind of craftsmanship just isn’t realistic... Until now.